Helping Clients Before & After Hurricanes Builds Trust
Introduction: The Value of Service During Hurricane Season
In construction, reputation isn’t built overnight — it’s earned over years of consistent quality and care. For contractors along the Gulf Coast, particularly in places like Houston, hurricane season is more than just a test of durability. It’s an opportunity to step up for clients, provide peace of mind, and show that you care about more than just projects. At American Pole & Timber, we understand the importance of long-term trust, and we supply the materials that contractors rely on when their clients need them most.
What Does It Mean to Serve Clients During Hurricanes?
Serving clients before and after hurricanes goes beyond completing contracts. It means:
- Checking in proactively before storms hit.
- Offering advice, inspections, or reinforcement of vulnerable structures.
- Providing post-storm walkthroughs to ensure safety and stability.
This kind of service positions contractors as trusted advisors, not just builders. For example, local Houston contractors who reach out to clients ahead of storms — asking if their decks, docks, and outdoor structures are secure — often find themselves top-of-mind when repairs or new projects come up months later.
Benefits of Supporting Clients Before and After Storms
1. Builds Trust and Loyalty
Clients remember the contractor who called before the storm to check in or offered a quick inspection afterwards. These simple gestures create lasting loyalty.
2. Creates More Referrals
Word of mouth is powerful. Clients who feel supported during difficult times are more likely to recommend you to friends, neighbors, and family.
3. Positions You as an Industry Leader
By showing up before and after hurricanes, contractors demonstrate professionalism and leadership. This builds a reputation that sets them apart in a crowded market.
4. Strengthens Communities
Contractors who treat clients like neighbors build stronger, more resilient communities. This goes hand-in-hand with American Pole & Timber’s mission of providing durable, long-lasting materials for marine, commercial, and residential projects.
How to Proactively Serve Clients Before & After Hurricanes
Before the Storm
- Reach Out Directly: A phone call, email, or text offering a checklist goes a long way.
- Provide a Pre-Storm Service: Offer boarding, deck inspections, or reinforcement for docks and outdoor structures.
- Offer Resources: Share checklists from trusted authorities like Ready.gov to help clients prepare.
After the Storm
- Check In Immediately: A simple message asking if they’re safe shows care.
- Provide Walkthroughs: Inspect for structural stress, fastener failures, leaks, or piling movement.
- Be Transparent: Provide honest assessments without pushing unnecessary repairs.
Learn more about our marine and shoreline materials to support your clients before and after storms.
Why Choose American Pole & Timber?
When clients rely on you, you need materials that stand up to the toughest conditions. American Pole & Timber provides:
- Extended-life treated wood and structural components.
- Custom cutting, drilling, and fabrication to save contractors time.
- Specialty products like EcoPile and Sure Step decking, designed for strength and long-term performance.
- Nationwide shipping and built-to-spec service, ensuring your projects are ready when storms come.
When you prepare clients before hurricanes and support them after, your reputation grows. And when you partner with American Pole & Timber, you know your materials are built for resilience.
FAQs
What materials are best for hurricane-prone areas?
Extended-life treated wood, composite decking, and products like EcoPile offer unmatched strength and resistance to harsh coastal environments.
How can contractors stand out during hurricane season?
By reaching out to clients proactively, offering pre- and post-storm inspections, and relying on trusted suppliers like American Pole & Timber.
Why is Sure Step decking recommended?
Sure Step decking allows sunlight to pass through, promoting healthier marine life and vegetation while providing a strong, durable solution for docks and piers.
Contact American Pole & Timber today to learn how our premium materials can help you build stronger relationships — and stronger structures — that last well beyond hurricane season. Call us at 1 (800) 716-0636 or reach out through our contact page.