“In the current business climate, "customer service" is a rare commodity. At American Pole and Timber, it seems to be the standard. In the 2 years that Billfish Construction has been working with American Pole and Timber, I have received nothing but great customer service and a willingness to go over and above for the client from everyone on Nick's team (Grant, Matt in logistics, Angela and Yanira). That attitude extends well past the team to include Jamal, Huey and Kevin Lockett (whom I met for the first time yesterday). I was a pain in the butt and he could not have been more kind and gracious. In fact, it was Kevin and the way he handled yesterday that prompted the need for me to pass along my thoughts.
I have experienced that type of company culture in my career from only a handful of companies and know that this type of culture/climate is created by those at the top. So I wanted to take the opportunity to thank you personally. It is truly a pleasure to do business with American Pole and Timber and Pat and I look forward to working with you and all the team for years to come.”
Linda, Pat, and all the team
“Not only did the trusses arrive on schedule the quality of components and craftmanship was exceptional…” Read full testimonial.
President, Bellcore Construction
“Since our first contact with your company over a year ago, you and Eric have aided us greatly in locating the large timbers and unusual wood products need for our construction. … Given the complexity of our project were often grateful for your suggestions, patience, and efforts to locate products and speed up deliveries to the extent possible."
Girard Builder's Custom Homes, Inc.
“The quality of the wood we purchased was the very best. The service was warm, friendly, and accommodating; and we received both in the store help and by telephone support that was exemplary and the quality remained impeccable.”
Philip & Dorothy Howard
“I wanted to thank you for the exceptional help in explaining the difference between southern pine and western white pine. I called about a dozen places both local and nationwide and no one even came within a mile from the extraordinary assistance/service you provided.”
Kinder & Morgan
“We at Galveston Bay Construction & Thornton Marine Service would like to thank you for the continued help we have received from your staff.”
Galveston Bay Construction, Inc.
“My office has received commendable service from your company in the area of consultation and specification of wood products.”
Kamran Mouzzon Architects
“Greg was very helpful with the material list and helping my decision on what type of materials to use.”
“I am thoroughly impressed with the quality of the ranch gates that you built for my project. … The metal work is absolutely fabulous and the wood you wrapped the metal plate in really makes the gates stand out…”Read full testimonial
Diamond 7 Ranch
“William Plant is one of the most progressive and innovative building supply men you’ll ever meet.”
People & Profits Magazine, Sept. 1994
“Please accept our thanks for the informative lunchtime seminar you presented today. We learned how to acquire products and services which we only knew tangentially before. Your knowledge and expertise was obvious to all. I am sure you will be hearing more from us as our various projects develop.”
Lockwood, Andrews & Newman, Inc.
“Thanks to Mr. Lincoln and all the help from American Pole & Timber, this was the final bridge plan…” Read full testimonial