“In the current business climate, "customer service" is a rare commodity. At American Pole and Timber, it seems to be the standard. In the 2 years that Billfish Construction has been working with American Pole and Timber, I have received nothing but great customer service and a willingness to go over and above for the client from everyone on Nick's team (Grant, Matt in logistics, Angela and Yanira). That attitude extends well past the team to include Jamal, Huey and Kevin Lockett (whom I met for the first time yesterday). I was a pain in the butt and he could not have been more kind and gracious. In fact, it was Kevin and the way he handled yesterday that prompted the need for me to pass along my thoughts.
I have experienced that type of company culture in my career from only a handful of companies and know that this type of culture/climate is created by those at the top. So I wanted to take the opportunity to thank you personally. It is truly a pleasure to do business with American Pole and Timber and Pat and I look forward to working with you and all the team for years to come.”
